Jay peak?!?! and stowe, thurs, 12/6/01

joegm

New member
trying hard to keep in mind that 40 years ago they often did not even think about skiing until after the new year... hit jay on thursday... but not very hard... the only thing that was hard was the 80 pound anvil dropped on our heads when we pulled into the p lot at 840am, and were met by the operations manager who told us that they had just decided to close for the day... i'm not gonna get into a big battle here cause we did that with chris the manager, but the fact is they could have and should have run the lift on thurs and shut it down on friday if they felt they had to shut it down, which they have every right to do, i might add.. just not 25 minutes prior to the scheduled opening after some of us drove quite a long ways to get there... buddy gil and i physically drove up to the jet triple and saw that skiing was possible and realistic.. but what ever, but i have to say to chris on the slim chance he may be reading this...i give it up for you guys.. you are usually as close to legit as it comes in the ski marketing game and your early am reports are unmatched in the east industry for honesty.. but thursday was bogus... you should have ran the lift only because that late decison was not fair to those who left at 6 am to get there... the line you gave about a quality product is a farce... anyone skiing now knew what to expect... it's called variable conditions.. moving on... soi t's now 930am and we just went 10 rounds with jay's management and lost and are jonesing like crazy.. shot down rt 100 to stowe who claimed to be open... they were, but it was absurd... off the quad for about 100 yards and then off came the skis...and they came off 6 more times getting down.. the most sparse conditions i have ever skied in..this may sound silly because of the above sermon on jay not running thier lift, but they probably had no right running their lift and charging 30 bucks .. it was silly.. jay on the other hand , in my opinion, unlike stowe, had the coverage... i admit they must have lost quite a bit during some funky warm up wed night into thurs morn , but they had better coverage than stowe did, but shut it down right before kick-off... stowe at least sucked it up and ran the lifts becasue it was to late not too... time to move on.. i'm whining to much... i would assume all will have changed by the time this gets read with the cold coming in.. hopefully it will have and this foolishness can all end and we can all get back to skiing.. wed , thurs and bonus day of fri coming up,,probably loon, loon again and jay on fri
 
the way the bigger resorts handle pre-season skiing turns me off completely. it just plain sucks. that's why i try to hold off and wait for normal conditions (i'll be heading up to VT this coming friday, finally snow! yes!). <BR> <BR>but it just seems like the big resorts are taking advantage of skiers that are jonesing for their first turns. any resort that makes you take off your skies mid-trail should not have that trail open, period. stowe should be ashamed. also, any resort that advertises being open and closes because of a non-weather forced closing (i.e. worried about not making money so sends all employees home) should also be ashamed and should have paid for anybodys gas money and expenses that made the trip. that's simply misleading people, and it saddens me to here your story... that's simply 'wrong' and slightly cruel. people drive over 3 hours each way! <BR> <BR>it's probably just ski marketing in general. but they say they have four trails open, and then you get to the mountain and there is only one top to bottom run open? this happens even during peak season when they advertise in their ski report 100% open, and then you find they are only 80% open. it's horrible. <BR> <BR>ski areas don't even post reports early enough when people make decisions. for example, most people in massachusetts has to leave by 6AM the latest to make first tracks up north. i almost never find up to date reports this early and go primarily on previous day and weather reports if a change of plans seems required. <BR> <BR>argh! sorry, just had to vent. this type of story makes me sad, disappointed, and then gradually upset. joegm, at least you and your buds got some turns in, better than me sitting at home watching snow fall today!
 
thanks for your moral support.. a few points <BR>1) your point about taking advantage is well taken... like i said jay is probably the class of the east in terms of honesty and they certainly are to be given credit for the way they approach the timeliness of their am reports during the season.. that's just why the stunt they ppulled on thursday is shocking...i havc called their hotline and heard updated reports as early as 3:30am!!!...but they certainly appeared to be taking advantage last week... you may be interested in the particulars of the conversation my buddy and i had with chris the manager upon arrival. he greeted us with " sorry guys , we just decided to close today " when questioned why he replied that they had lost too much snow overnight and could not put out a " quality product that they could be proud of." after recovering from the shock of having the old double emotions working at the same time ( anger and laughter ) we asked him to cut the crap and pointed out to him that anyone skiing at this time who has half a brain would expect "variable" conditions. he then stated to us in an angry tone that in addition to the questionable conditions, a second factor in the decision to close with no notice was that they had sold 2 and 1 lift tickets respectively the previous 2 days. i repeatedly kept trying to point out to chris that the resort had every right , from an economic stand point, if in fact they sold an aggregate of 3 tickets in two days, to shut it down, regardless of the snow conditions. but the perception one would get from reading jay's opening web page site forthe previous 5 days, was that they were pretty much ready to handle anything that was thrown their way in terms of weather because they had <BR>" unlike some of our friends to the south " held out from opening up a little longer to focus on blowing snow and staying open once they decided to in fact open. this little sermon was posted on their web site as late as wed night, so one would have to take it for what it is... i then stated to chris that my buddy and i were not idiots and not without some reasonableness about us and that we fully understood that jay does not control the weather. something strange went on wed night into thursday morning chris stated to us which i believe in fact happened. and i believe him that a tremendous amount of snow was lost in a short period of time... the problem was that he started in about the issue quality snow and that really got under our skin becasue it was not in fact about that no matter what he said becasue he let it slip ( intentionally or not ) about the previous 2 days gate reciepts. we stated to chris that they had every right to close, but that if they were going to do so, OR HAD ANY IDEA THAT SOMETHHING TRAJIC MAY BE OCCOURING OVERNIGHT, that they should have put that info out asap. i stated to chris that my buddy and i were flying through franconia notch around 7 am when on the radio on w.h.o.m we heard a ski report that clearly stated that jay was turning the jet triple. upon pulling within 5 miles of jay we could look at the trail and almost spot bump lines... clearly the trail was covered and it had some substantial snow because there were somewhat consistent mogul lines observed and no bare spots . chris's reply was that they had just made the decision after observing the conditions.. our point to him was that if conditions can be observed at 330am in feb, why can't they be observed sooner than 845am in dec. could it be payroll related? " becasue we just got here ", he stated, totally missing my point that if you are presenting the perception that you are open for the duration, you better make sure that if you have any sort of inkling that that may not be the case, you had better get that info out. the conversation became heated at this point. he kept trying to pin us as a couple of unreasonable civilians who do not understand how to run a ski resort... it would be foolish of me to say i know a much as him, but i do have common sense , and my common sense tells me that the only resort in the east deemed worthy enough to host an IFSA extreme skiing event, does not have to have as one of it's concerns, quality of soft corn snow being all moguled up and the possiblity of a few thin spots for mr. and mrs abc'er ( average blue cruiser ) to navigate through . he was trying to have it both ways giving the quality of snow reason ( which was just not true ) and then the economic reason (which very well may be true and in which case i would shut it down too... but only with a reasonable amount of notice... chris seemed to laugh off my suggestion that a phone call placed to w.h.o.m, the largest radio station in new england which broadcast that jay was in fact open, could have saved a lot of aggravation for some people... he did not think that that was reasonable, which only drove us more crazy...at this point he basically gave us a free lift ticket and told us to beat it, which we did, but only after driving and walking over to the jet triple and seeing for ourself the " unskiable product " it was skiable and frankly it probably would have been a killer day if you like soft corn bumps. <BR>2) you r correct about pre-season skiing, i would chuck the whole thing and not ski until jan 15th if i could be assured that resorts would at least commit to blowing snow on at least one trail to get a base that would allow them to stay open until may 1st and at least a few of them till the end of may.. but this is not all the resorts fault.. people have other interests and don't want to ski a 5 or 6 month season, which is a travesty, in my opinion because once one actually learns about being centered on their skis, spring skiing is as close to heaven on earth as you can get.... but the silly public does not get this... 3) your point about the early reports is nice to hear.. i've been singing that for 2 years now.. it's a joke, but they just do not care, and if you try and point it out to them , they look at you like you are out of your mind! oh well, enough selfish, self serving whining,,,we should all be grateful we live freely in this country and can ski... have a good winter.. rip it up
 
thanks for the follow up! it's great to hear a couple of things: <BR> <BR>A) that they admitted it was at least partially economic (if not totally). i understand their situation, and if i were them, i would have closed too. but you must be Customer Friendly if you are going to change plans after said plans are commited to. which brings me to <BR> <BR>B) it's great to hear you received a complimentary ticket. this is as it should be. you probably should have received two for your troubles IMO. the money they saved by shutting everything down and sending employees home was probably in excess of $500 (they would need at least one of each staff: ticket person, cafe person, ski patrol, lift attendant top, lift attendant bottom @ $7/hr.* 8 = $280 absolute minimum + energy for lift, facilities, etc.). complimentary tickets cost them NOTHING (cause you wouldn't be skiing any way, and might not come back without free tickets!) and is great PR and Customer Service. so they save hundreds. as a business manager, the worst thing that can happen is having angry customers, especially one's that are frequent customers. <BR> <BR>RE: pre-season, late season, and false reporting. unfortunately, this is the norm in the business it seems, and probably won't change soon. it's sad, but from a marketing/strategy Point Of View, they piss off the people they care least about: the few people that will ski pre-season no matter what and have few choices, the die-hard experts that only go to certain mountains because of % of trails open, etc. the people who care about that stuff aren't spending a week there with their families paying $1000+. they are going mid-week/early season paying +/- $30.00. it's all about the $$$. <BR> <BR>great dialog! i'd love to see more discussion on this site. the ski reports are great, but heck, let's chat it up! happy trails!
 
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