It will be interesting to see if a) the federal investigation against Southwest will result in real penalties, and b) their currently affected customers stay away from them long-term. I suspect that the answer will be no for both as the news cycle changes and the public tunes into a new controversy. Remember that Southwest had a similar but comparatively smaller incident in October 2021 that allegedly cost them $75 million and apparently they did nothing to address their antiquated scheduling systems and staffing challenges.
Before they centralized their NYC/NJ operations at LGA at the end of 2019, I used to fly Southwest a couple times a year and anecdotally never had any problems other than disliking the boarding process, the "flying bus" ambiance, and no partner airlines. My Denver-based brother flies them on business several times a month and always raves about their "tight as a drum" operations. I'm curious to see if the current mess will cause him to rethink his allegiance.
Before they centralized their NYC/NJ operations at LGA at the end of 2019, I used to fly Southwest a couple times a year and anecdotally never had any problems other than disliking the boarding process, the "flying bus" ambiance, and no partner airlines. My Denver-based brother flies them on business several times a month and always raves about their "tight as a drum" operations. I'm curious to see if the current mess will cause him to rethink his allegiance.
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