Thought I would share this regarding EU261 Compensation for Flight Delays. My flight from Milan to Newark was delayed and then canceled. I took an Emirates flight to NYC that got in late (8pm) with no Star Alliance partners to continue onto the West Coast. Stayed and ate at the rather cool, renovated JFK Terminal 5-based TWA Hotel ($250/nt not too bad for NYC) - they had a rooftop infinity pool that overlooked the runways open till 11 pm. Continued to SFO the next morning on Emirates partner JetBlue.
Most Americans in Milan accepted some lame compensation from United for a $100-200 voucher that showed up in the app or email. I did not sign/accept anything. Acceptance of alternative compensation voids an EU261 filing.
Submitted for overnight expenses and filed my EU261 claim in late February to United Customer Service. Received the following response and choices (below). I took the $1,000 travel voucher vs. the EU261 payout of EUR600 / USD $650. It will pay for next year's ski trips. Anyways, I wanted to share this and the rules since it was so simple to file, get a response, and only required a single follow-up call to get it prioritized.
Hi Christopher,
Thank you for your patience while we reviewed the circumstances surrounding the disruption to your travel plans. Please accept our sincere apologies for the inconvenience you incurred.
As alternative options to your claim for compensation under Regulation EC 261/2004 (EU261), we would like to offer you the choice between an $1,000 (USD) United Travel Certificate (redeemable and transferable toward the purchase of flights operated by United, United Express, or United codeshare partners) or 50,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai, and 20 additional Star Alliance partners worldwide).
To view additional MileagePlus® services and award options within the world's largest network, including Star Alliance and our other global partners, please visit us at: http://www.united.com/mileageplus. Travel Certificates expire one year from the date of issue, and MileagePlus® miles do not expire.
If you would like to select one of these options, please let us know your preference, and we'll facilitate delivery via e-mail within 3-5 business days.
However, if you still wish to pursue monetary compensation under EU261 in the amount of EUR600, please provide a valid address where we can send it. You will receive your compensation in the form of a USD check. Processing your payment may take up to six weeks.
We appreciate your business and hope to welcome you aboard again soon.
Regards,
Michelle
Customer Care
Regarding the EU261 rules for filing - basically, a delay of 4hrs+ or cancellation will get you 600 Euros flying to/from Europe to the United States on any airline.
I use TPG (The Points Guy) for information like this.
Here
Flight Itinerary | You’re flying an EU carrier | You’re flying a non-EU carrier |
---|
Flight from the EU to the EU | This flight is covered by EU261. | This flight is covered by EU261. |
Flight from the EU to non-EU | This flight is covered by EU261. | This flight is covered by EU261. |
Flight outside of the EU to the EU | This flight is covered by EU261. | This flight is covered by EU261. |
Flight outside of the EU to non-EU | This flight is not covered by EU261. | This flight is not covered by EU261. |
Compensation for delays and cancellations
Rules for compensation are based on the specific time you were notified of the flight delay or cancellation and the distance of your intended flights. The longer the distance, the greater the compensation.
What is considered a flight delay under EU261?
Passengers on a delayed flight have a right to the airline’s assistance, reimbursement and a return flight, depending on the length of the delay and the distance of the flight.
If you are delayed three or more hours, you are entitled to compensation (see the chart below) unless the delay was caused by “extraordinary circumstances,” including weather, political strife, air traffic control decisions that are out of the airline’s control and security risks.
Things like mechanical and technical problems are not extraordinary circumstances.
However, airline strikes, for example, may be considered an extraordinary circumstance.
In some cases, airlines may be exempt from paying compensation, including if they can prove an unavoidable impact even if all reasonable measures had been taken.
What should I expect if my flight is delayed?
When your flight is delayed beyond its scheduled departure time, EU261 entitles you to meals (in proportion to the wait time) plus two free phone calls, emails or faxes, within the following duration and distance constraints:
- A delay of two-plus hours for flights of 1,500 kilometers (932 miles) or less.
- A delay of three-plus hours for intra-EU flights of more than 1,500 kilometers and for all other flights between 1,500-3,000 kilometers (932-1,864 miles).
- A delay of four-plus hours for all other flights.
If your new departure time is scheduled at least the day after your originally scheduled flight, you are also entitled to transportation to and from the airport to complimentary hotel accommodations.
If your flight is delayed at least five hours after the scheduled departure, the airline is required to reimburse your ticket. If you have a connecting flight, the airline is also required to get you to that airport as soon as possible.
What is considered a flight cancellation under EU261?
For the purposes of EU261 compensation, a cancellation means one of the following:
- Your original flight is canceled and you are moved to another scheduled flight.
- Your aircraft took off but was forced to return to the departing airport and the airline transferred you to another flight.
- Your flight arrived at an airport that is not the final destination indicated on your itinerary (unless you accepted rerouting or the airport of arrival and the airport of the original itinerary service the same town, city, or region).
How much compensation will I get for a delay or flight cancellation?
If you meet the eligibility requirements discussed above for either a delay or cancellation, you’ll receive compensation accordingly
Compensation | Distance |
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250 euros ($267) per passenger | 1,500 kilometers (932 miles) or less |
400 euros ($427) per passenger | More than 1,500 kilometers within the EU and all other flights between 1,500-3,500 kilometers (932-1,864 miles) |
600 euros ($641) per passenger | 3,500 kilometers (2,175 miles) or more |